APPENDIX 12 - SENIOR MANAGER REVENUE MANAGEMENT & NETWORK CHECKLIST
1) Confirm the call out instructions.
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
2) Initiate cascade call out.
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
3) Report to Emergency Operation Centre.
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
4) Prepare a briefing for the department staff.
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
5) Act on the decision taken by the CMT withregards to disrupting of current schedule and update passengers via call centreagents.
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
6) Coordinate with Marketing for possible temporary withdrawal of any sales, marketing, advertising or promotional material and publicity that may be considered inappropriate or objectionable under the circumstances.
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
7) Ensure to re-book, cancel, refund passengers on affected flights.
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
8) Securing data and ensure availability of PAX data from all commercial systems to ERC.
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
9) In conjunction with Ground Ops staff PAX manifest and PNR details are to be provided to ERC with all available information in all commercial systems.
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
10) Assist AM in determining strategy for the next few days/ weeks.
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
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