3.7 - OCC Manager Checklist
1) Brief Operational Control Centre (OCC) Staff on Incident
Please Select
YES
NO
NOT APPLICABLE
Note
Remarks
Logs (Date & Time)
2) Contact Kenyon only after discussion with CMT Leader. Kenyon’s (UK) emergency response number is +44 1344 316650 Kenyon activation information and forms appear in Appendix 34.
Please Select
YES
NO
NOT APPLICABLE
Note
Remarks
Log (Date and Time)
3) Remind OCC Staff of Confidentiality
Please Select
YES
NO
NOT APPLICABLE
Note: BEWARE OF PRESS CALLS PRETENDING TO BE SOMEONE ELSE OCC staff to ensure they have correctly identified the person reporting the incident
Logs (Date & Time)
4) Allocate a Log Keeper.
Please Select
YES
NO
NOT APPLICABLE
Note: Use Appendix 3
Log (Date & Time)
5)Initiate Cascade Call Out (2.6.1) and Note All Contact Times using Appendix 3.
Please Select
YES
NO
NOT APPLICABLE
Note: Possibly delegate to another OCC Staff member
Logs (Date & Time)
6) Contact The DGCA/Police and Advise That An Incident Has Taken Place And Advise Location Of Aircraft, if necessary.
Please Select
YES
NO
NOT APPLICABLE
Note: Supervisor Area Operations.
Logs (Date & Time)
7)Send one Staff Member To Open Emergency Operation Centre
Please Select
YES
NO
NOT APPLICABLE
Note: Flagship Executive Room
Logs (Date & Time)
8)Instruct the handling agent at the departure airport to secure the flight in DCS to prevent access and to send an accurate Manifest to OCC ASAP. (If pre-book manifest is avail fax immediately also). Such manifest shall list crew members, passengers and cargo, to include dangerous goods. OCC will provide the Manifest to the authorities and CMT.
Please Select
YES
NO
NOT APPLICABLE
Note: When received these must be taken to the incident control room immediately.
Logs (Date & Time)
9) Contact commercial department
Please Select
YES
NO
NOT APPLICABLE
Note: Request PNL
Logs (Date & Time)
10) Complete a Serious Incident Notification Form (Appendix 1)
Please Select
YES
NO
NOT APPLICABLE
Note: FAX a copy to Outstation Manager and Communication Team.
Logs (Date & Time)
11) Maintain Communication with incident site.
Please Select
YES
NO
NOT APPLICABLE
Note
Remarks
DateTime
12) Provide initial information to Kenyon as decided by CMT: Your name and position Company name Your phone number and the key Jazeera contact numbers list Any known details regarding the incident including location and time of the incident, flight number, type of aircraft, number of pax/crew on board, route, etc. (see Appendix 33 and 34 for sample details)Sign and fax back the Kenyon Work Authorization Form (Appendix 32)
Please Select
YES
NO
NOT APPLICABLE
Note
Remarks
Logs (Date & Time)
13) Ask HR to Print List Of Crew Names Next of kins’s and Contacts from Personal Files / HR Records
Please Select
YES
NO
NOT APPLICABLE
Note: when received these must be taken to emergency operation center immediately
Logs (Date & Time)
14) Retrieve All Flight Plans Relating To Those Most Recent Flights
Please Select
YES
NO
NOT APPLICABLE
Note
Remarks
Logs (Date & Time)
15) Retrieve Appendix 2 for M&ERetrieve Relevant Flight Data from System.
Please Select
YES
NO
NOT APPLICABLE
Note: Await collection by Flight Ops.
Logs (Date & Time)
16) Instruct Handling agent at departure airport to immediately send a Copy of Load Sheet To OCC. Ops Fax: +965 24316715
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
17) Instruct handling agent to send a copy of cargo documents to OCC. Ops Fax: +965 24316715
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
18) Ask Handling Agent to Review Cargo Content and Advise. Ops Fax: +965 24316715
Please Select
YES
NO
NOT APPLICABLE
Remarks
Logs (Date & Time)
19) If Dangerous Goods or Hazardous on board advise emergency agencies immediately of location and content.
Please Select
YES
NO
NOT APPLICABLE
Note: It is important that emergency services are aware ASAP
Logs (Date & Time)
20) Check Cascade Call Out(2.6.1) Progress and mark in Appendix 3.
Please Select
YES
NO
NOT APPLICABLE
Note: Chase Those not reached.
Logs (Date & Time)
21) Refer to 8.12 for Business Continuity Plan and Checklists.
Please Select
YES
NO
NOT APPLICABLE
Note:
Remarks
Logs (Date & Time)
Preview PDF
Submit
Should be Empty: