Senior Flight Attendant Flight Assessment Form
Date
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/
Day
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Month
Year
2 digit day, 2 digit month, 4 digit year
Date
Flight No
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Sector
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Team Leader/ Manager Cabin Crew
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Staff No:
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SFA under check
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Staff No:
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R1
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Staff No:
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R4
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Staff No:
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L4
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Staff No:
*
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Senior Cabin Crew Member Flight Assessment Form
Briefing to Crew
*
Rows
SAT
U/SAT
Remarks
1. Punctuality
2. Preparedness - Info/Forms/C-EFB
3. Welcom and Introduction
4. Team compliance to Grooming Standards
5. Document Checks – Call-out expiries/Verification of GD
6. Check of Carry-on items/6 mths. roster/spare glasses
7. Assignment of Positions/ANN responsibility/Forms/Devices
8. Flight Info – Pax Load/Pre-orders /Transit/Connecting
9. Destination Specific Information
10. Review of Safety/Emer./First Aid/Communication/FDTL
11. Aircraft Specific Information
12. Exit Row seating requirement/Briefing
13. Cabin Baggage Stowage
14. Special needs Individual Briefing
15. Use of Electronic Equipment
16. Compliance with Chain of Command
17. Compliance with Sterile cockpit/Entry code
18. Reporting of unusual/discrepancies/failures
19. Need for Coordination and Communication
20. Need for Situational Awareness
21. Need for Silent Review
22. Revision of latest ‘Notice to Crew’
23. Review of Service/Meal count/loading/checks/Color code
24. Goal Setting - On-Time performance, Sales Target, Teamwork
25. Manages Briefing Responses
26. Information delivery clear and observes time constraints
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Arrival to Aircraft
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Rows
SAT
U/SAT
Remarks
27. Collects SSR – from Gate, gives copy to L4 and briefs crew
28. Crew Bags are stowed with Crew tags visibly hanging
29. ACL check including CDDL and Notice to Crew sections
30. Conducts Equipment check
31. FAP check - Water/Waste, Pre-select ANN & Audio
32. I-PRAM system check
33. Cabin light at ceiling/entry/galley completely bright
34. Boarding music as per phase of Day
35. Ensures Blue Box batteries installed & functioning
36. Conduct of Security check – Signs Pre-departure Security Form
37. Galley checks & counts confirmed- Avlb: Duty Free/Service equipment/Specials/ Items in good condition, Sealing wires etc.
38. Cockpit Care – plastic bags in bins/tissues/beverages
39. Lavatory Checks for cleanliness and stock
40. Aero bridge/ stairs properly aligned and docked, clean
Briefing to PIC
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Rows
SAT
U/SAT
Remarks
41. Introduces each crew by name and assigned position
42. Notification-Crew complement – Complete/Incomplete
43. Notification- Status of Crew-Rostered/SB/Rested
44. Pass on information on discrepancies– missing crew/SB
45. Notification- Cabin Training/Coaching assignments
46.. Notification to PIC- Next-in-line
47. Notification- Documents checked and valid
48. Obtains Flight Time, Altitude, present ACL to PIC
49. Notification Specials – ‘Cabin Ready’ Installed
Business Class Appearance
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Rows
SAT
U/SAT
Remarks
50. Partition screen at row# 1 clean on both faces
51. Magazine rack 'J' magazines only
52. Table top in the middle seat secure with seat belt
53. Middle seat w/out headrest and seat pocket empty/clean
54. All table trays including in-arm food trays & ashtrays clean
55. Seats Upright/armrests down/headrest cover avlb./safety belts crossed/window shades raised
56. Half divider curtain drawn across to ensure privacy
57. Class partition curtain open, curled and secure
58. OVHD bins open and completely clear
59. IFE compartment door closed
60. Interphone handset wire tucked away
61. Galley door clear of obstruction
62. Galley curtain drawn if catering in progress
63. Air outlet open during summer operations
Economy Class Appearance
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Rows
SAT
U/SAT
Remarks
64. Seat Upright/arm rest down/ belt crossed
65. Partition screen clean on both faces
66. Seat pockets stocked
67. OVHD bins open and clean
68. Galley curtain drawn if catering in progress
69. Air outlet open during summer operations
70. 1st Row of Y/C seat pockets contents neatly aligned
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Senior Cabin Crew Member Flight Assessment Form
Boarding Clearance
*
Rows
SAT
U/SAT
Remarks
71. Notification to PIC of Boarding initiation
72. Receives Pre-departure Security Check Form signed in from PIC
73. Cockpit Door status as per procedure
74. Notification via PA ‘’ CC take your positions for boarding”
75. Appearance checks, High heels shoes worn by female CCM
76. Boarding position/greeting/smile/posture
77. Boarding Card Check/ B /C Boarding etiquette
78. Escorted seating for B/C pax, Directing Y/C pax to seat
79. Conducts Safety ANN - Refueling (when required during boarding)-PA
80. Conducts Expedite boarding ANN maximum twice during boarding -IPRAM
81. Alertness to Cabin System Communication Signals
82. Seat allocation as per assigned numbers
83. Assists special needs
84. Uses aisle WCHR for Pax in need/ ensure pax in WCHR briefed
85. Encourages crew to expedite boarding
86. Maintains presence during slow boarding by ground
87. Flight paperwork stowed in allocated pouch
88. Last pax onboard Boarding music OFF
89. PIC permission to close doors – briefed on status for departure
90. PA crew “CC all passengers on board’’
91. PA security/Welcome ANN -Flight # and destination
92. PA ‘’All Ground Staff to leave aircraft, Cabin Crew prepare for departure’’ with cabin vigilance
93. PA – “Arm all doors and cross check’’
94. Cross check – Doors are armed physically and verbally
95. Receives confirmation from Aft, verifies Doors Armed on FAP
96. PA Welcome ANN
97. Conducts PA "Cabin Crew to demonstration positions" Followed by Duaa Al Safaar-IPRAM
98. Manner of delivery of Manual demonstration
99. B/C partition curtain position -open toward window
100. Infant seat belts distributed
101. Manner of dealing with seating discrepancies
102. Manner of requesting Pax to fasten safety belt
103. Manner of requesting Pax to switch off Mobiles/PED
104, Manner of requesting Pax to re-stow table trays
105. Manner of requesting Pax to place seat backs upright
106. Manner of requesting Pax to properly stow luggage
107. Manner of requesting Pax to open window shades
108. Manner of closing Overhead bins
109. Manner of closing Dog houses/galley equipment
110. R1 drains ice-container during summer
111. ANN for Dimming of cabin lights for night flight
112. Adjusts Cabin Lights for Take-off
113. Manner of securing at cabin crew jump seat
114. Posture assumed during takeoff at crew station
115. Compliance time to PIC order to be seated
B/C On Ground Service
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Rows
SAT
U/SAT
Remarks
116. Switching on reading lights in B/C if reqd.
117. Address B/C pax by name
118. Welcome drink/on ground offerings
119. B/C tables are cleared before take-off
120. Menus /landing cards distributed on ground- short flights
121. Regular closing of B/C partition after boarding
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Senior Cabin Crew Member Flight Assessment Form
After Clearance for Service
*
Rows
SAT
U/SAT
Remarks
122. Cabin Information- IPRAM
123. Service Offering- PA- clarity/ time/ speed
124. Switch ON Blue Box when SB sign Off
125. Crew don Apron/Vest (and removal of Jacket in Winter)
126. Female Crew change into Cabin Shoes for service
127. Adjust Cabin lights for service as per standard
128. Closing of B/C divider and partition curtain for privacy
129. Hot jugs washed and pre-heated
130. Distribute Menus - Delivery & Presentation
131. Adherence to service standards – distributes pre-orders
132. Service sequence/display of products/trolley preparations
133. Manner of taking B/C orders/notes-address pax by name
134. Interaction with each pax/Smile – conducts the service
135. Tactics to tackle (like pax choice not avlb)
136. Collection of Menus & re stow in B/C trolley
137. Opening of tray tables row 1 & lowering of tray tables
138. Checks B/C Tray Settings for proper item placement
139. Delivery of service in B/C from Window to aisle
140. Galley noise reduction
141. Clearing in from aisle to window
142. After service care – cabin patrol & welfare of pax
143. Cabin Patrol every 15 mins, each crew 5 mins apart
144. Second service on long flights offered
145. Checks customer offered a receipt for sales transactions
146. Deck crew liaison and regular cockpit check
147. Manages cleanliness of the FWD lavatory
In-flight Supervision/ Duties
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Rows
SAT
U/SAT
Remarks
148. Supervisory questions asked at different phases of flight
149. Top-up requirement checks with R1 during service
150. Service delivery – Body language/posture/display J Mag
151. Interaction with Pax during service/Smile
152. Checking service satisfaction of a few rows in Y/C
153. Response Time to attend pax calls
154. DF ANN, when Duty Free/Shop/Gift Trolley ready
155. Checks display is to standard – Improves or Approves
156. Cabin Tidiness/ seat pockets check /cabin patrol with tray
157. Inquires if served/no seating discrepancies/complaints
158. Cabin crew eating breaks – crew welfare
159. Alertness and vigilance for calls
160. ANN for turbulence (if required)
161. Closing Duty free ANN 40 mins before landing
162. Logs defects/used equipment in ACL and share info
During Descent
*
Rows
SAT
U/SAT
Remarks
163. Landing ANN – when SB sign recycled
164. Ensure Blue Box switched off when SB sign ON
165. Clearing the cabin of any leftovers
166. Crew remove Apron/Vest (Don Jacket in Winter)
167. Female Crew change into high heels - Seat belt sign ON
168. Synchronized Cabin checks with Tray
169. Handling Catering order to CAPT/ WCHR requests
170. Check Galley Sealing/ Ice containers drained
171. Galley drain is free of debris/blockages
172. Final Cabin Secure check for the entire cabin
173. Dimming light for landing for night operation
174. Reminder-Safety ANN before landing - FAP after PIC call
175. Timely notification of “Cabin Ready” to PIC
176. Timely Compliance to PIC order to be seated
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During Taxi-in
*
Rows
SAT
U/SAT
Remarks
177. Arrival ANN after engine noise reduction
178. Vigilance to PAX movement
179. ANN holding on taxiway/long taxi
180. ANN Transfer pax/smoking ban/ others
Seat belt sign turned off-after engine shut-down
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Rows
SAT
U/SAT
Remarks
181. Disarms door after clearance received from PF
182. Cross-check Doors disarmed physically and verbally
183. Receives confirmation from Aft on Disarm, verifies FAP
184. Door opening procedure followed
185. Boarding music switched ON after Disarming of doors
186. Aero bridge properly aligned
187. Handing over of flight documents/UM's/INAD pax
188. Hands over Cargo documents if applicable
189. Reminder ground staff of special request
190. Wishing farewell - disembarkation (thank you/ good night)
191. Monitoring/Reminder to pax- "Mind your step"
192. Monitor Bus ratio to PAX
193. Co-ordination with Ramp agent/driver - Thumbs up signal
194. Inform Capt “All Pax disembarked”
195. Verification - all Crew bags still onboard
196. Security checks/ left behind articles handling
197. Blue box batteries/ all personal crew belongings collected
198. Equipment stowage (Re-stow Infant Seat Belts neatly rolled)
199. Reminder to crew – check All galley equipment is sealed
200. Present ACL to PIC if an entry was raised before landing
201. Verify from FAP – All Door Disarmed before leaving A/C
On Ground Cleaning procedures - Turnaround
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Rows
SAT
U/SAT
Remarks
202. Transit pax - counted, relayed to PIC
203. Seat pockets / table trays checked
204. Seat belts crossed
205. Cabin floor clean
206. Lavatory Checks - restocked
207. Cabin Cleaning Turnaround Task-List signed off
208. Air outlets opened in Hot weather conditions
209. Headrest covers replaced
210. Targeted cleaning of debris with vacuum cleaner
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Senior Cabin Crew Member Flight Assessment Form
On Return to Head office
*
Rows
SAT
U/SAT
Remarks
211. Thank/Praise Cabin Crew/ De-briefing
212. SCCM to witness Sales Reconcilliation with all Crew at cashier
213. Remind crew to return Blue Box batteries
214. Submits paperwork to Cabin Services:
1. Pre-departure Security Search/Check Form
2. SSR (Special Service Request)
3. Pax Manifest copy – Outbound/Inbound
4. Pre-order meals reports
5. Expectant Mother Form
6. UM Handling Advice
7. Catering Delivery Slip
8. J Café Checklist
9. J9 Shop Checklist
10. J9 Duty Free & Gift Item checklist
11. FDTL Calculation Sheet
12. Customs Declaration
13. General Declaration Stamped
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Senior Cabin Crew Member Flight Assessment Form
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Senior Cabin Crew Member Flight Assessment Form
Overall Assessment
Performance Standards
1. OPERATIONAL SKILLS
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Rows
1
2
3
4
5
Specialist knowledge and applied learning of company requirements
Co-operation & Co-ordination with Deck crew
Knowledge and use of aircraft systems
Monitoring, vigilance and situational awareness
Engagement with team
Handling of challenging situations
Time management
Liaison with all concerned during delays & disruptions
Supervisory skills/Teamwork/Offering feedback
Report writing/Use of Cabin Logbook
Stress Tolerance/ Calmness while at work
Decision Making & Problem Solving
Communication skills/ Politeness/Tone of Voice
Briefing/De-briefing techniques & skills
Report writing skills
Feedback from Deck Crew
2. LEADERSHIP QUALITIES
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Rows
1
2
3
4
5
Coordination and Communication with Team
Supervisory skills and motivation
Self confidence
Reliability
Decision Making
Conflict resolution skills
Negotiating skills
Flexibility
Time-management
3. COMPANY ORIENTATION
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Rows
1
2
3
4
5
Compliance to company procedures
Meets company goals – Safety/Security/Quality/OTP/Sales/Customer Orientation
Paperwork, station requirements, document handling
4. CUSTOMER CARE
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Rows
1
2
3
4
5
Smile/Approach/Politeness/Attentiveness
Guest First/Anticipating pax needs
Addressing concerns/Collecting pax feedback
5. ANNOUNCEMENT
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Rows
1
2
3
4
5
Conduct and delivery of Announcements - Standards
Clarity, enunciation and tone
ANN – No smoking conducted thrice, 1. During boarding from FAP 2. After the Service ANN from FAP 3. With Landing ANN by PA
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Senior Cabin Crew Member Flight Assessment Form
REMARKS
Debriefing Attempts
Signature of SFA
*
Signature Team Leader
*
Signature Manager Cabin Crew
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