Flight Attendant Flight Assessment Form

Briefing (Uniform)

Rows	SAT	U/SAT	REMARK
1. Cleanliness of uniform and bags
2. Badges & Wings
3. Collection of sale onboard devices/ Blue Box Batteries
4. Punctuality
5. Reciprocation in briefing
6. Grooming / Deportment /Appearance
7. Hair/make-up/finger nail
8. Extra Uniform Avlb.
9. Flashlight, USB, shaving kit, extra stockings, cash float 20 KWD

Upon Reaching The A/C

Rows	SAT	U/SAT	REMARK
10. Equipment and Security check
11. Cabin appearance checks/seat pockets items avlb.
12. Trolley serviceability
13. Duty free/ J9 Shop/ J Cafe trolley check – Security, count & contents
14. Galley count/inventory/service items/spare toiletries avlb.
15. Random check on expiry dates of perishables
16. Passing on numerical catering count to SCCM
17. Galley cleanliness and organization and handling
18. Chiller ON - all phases of flight
19. Check containers are clean/report if dirty labels
20. Air outlet open during summer operations

Business Class Appearance

Rows	SAT	U/SAT	REMARK
21. Partition screen at row#1 clear
22. Magazine rack J magazine only
23. Table top in the middle seat is secured with seat belt
24. All table trays including in-arm and ashtrays are clean
25. First Row of B/C seat pockets neatly aligned
26. All Table trays including in-arm and ashtrays are clean
27. Seat Upright/armrest down/headrest/belt crossed
28. Half divider curtain drawn across to ensure privacy
29. Class partition curtain open, curled and secure
30. OVHD bins open and clear & cabin cleanliness
31. Galley door clear of obstruction
32. Galley curtain drawn if catering in progress
33. Middle Row free of Card/headrest/Magazine

Economy Class Appearance

Rows	SAT	U/SAT	REMARK
34. Seat Upright/arm rest down/ belt crossed
35. Partition screen clear, both sides
36. Seat pocket stocked
37. Ashtrays clean
38. Table trays clean
39. OVHD bins open and clear & cabin cleanliness
40. Door clear of obstructions

Boarding

Rows	SAT	U/SAT	REMARK
41. Appearance check before boarding
42. High heels shoes worn by female CCM
43. Position for boarding and posture
44. Boarding Card Check
45. Smile and friendly interaction with Pax
46. B/C Boarding etiquette, escort pax to seat
47. Directing Y/C pax to seats
48. Seat allocation as per assigned numbers
49. Monitors seating
50. Using aisle WHCHR for Pax in need
51. Assists special needs
52. Alertness to Cabin System Communication Signals
53. Maintaining constant presence during slow boarding
54. Infant seat belts distributed
55. Manner of dealing with seating discrepancies
56. Manner of requesting Pax to fasten safety belt
57. Manner of requesting Pax to switch off Mobiles/PED
58. Manner of requesting Pax to re-stow table trays
59. Manner of requesting Pax to place seat backs upright
60. Manner of requesting Pax to properly stow luggage
61. Manner of requesting Pax to open window shades
62. Manner of closing Overhead bins
63. Manner of closing Dog houses/galley equipment

Business Class on ground Service

Rows	SAT	U/SAT	REMARK
64. Preparation of Welcome drinks
65. Welcome drink delivery (each with choice of 2 juices & water)
66. Addressing B/C passengers by name whilst service delivery
67. Regular closing of B/C partition after boarding
68. Distribution of Menus when delegated by SCCM
69. Location of B/C over seat curtain divider when OPEN
70. Clearing B/C before take-off
71. Securing of galley- emptying ice container
72. Manner of securing at cabin crew jump seat
73. Posture assumed during take-off and landing

After Clearance of service

Rows	SAT	U/SAT	REMARK
74. Service Announcement-clarity time/ speed if assigned
75. Preparation time of service trolley
76. Washing & pre heating jugs
77. Synchronizing of SOB devices
78. Adherence to call outs/ attentiveness/ vigilance
79. Trolley presentation/adequate supplies
80. Securing galley before commencing service
81. Method of delivering the service
82. Adherence to service standards
83. Delivery of service from window to aisle
84. Interaction with pax during service/Smile
85. Distribution of Menu's (B/C)
86. Manner of taking notes of requests
87. Tactics to tackle (like pax choice not avlb)
88. Manner of addressing pax with alternatives/options
89. Collection of Menus and re-stowage in B/C trolley
90. Friendliness while serving
91. Manner of service delivery
92. Lowering of Tray Table
93. Service Etiquette- ‘enjoy your meal’, ‘Sahtain’, etc
94. Handling of glasses while serving
95. Handling of Napkins while serving
96. Business class tray setting
97. Ensures labels & logo’s facing passenger
98. Clearing in from aisle to window
99. Collection of waste/left-overs, follow-up
100. Re-organization of galley, with cleaning/wiping hot jugs
101. Cleanliness of the galley
102. Galley noise reduction
103. Set up of Pre orders/ J Café/ J Café/ J Shop
104. ANN Duty Free sales - if assigned
105. Manner of Pre orders/ J Café/ J Café/ J Shop-sales delivery
106. Service sequence and procedures followed
107. ANN Turbulence if required and assigned
108. Cabin checks every 15mins. using small trayl
109. Cabin Tidiness/ seat pockets check on cabin patrol
110. Cabin crew eating breaks
111. ANN - Closing of Duty Free Sales - if assigned
112. Handling of onboard sales paperwork
113. Sale onboard items and equipment replaced to position
114. Galley noise reduction
115. Alertness and vigilance for calls
116. Response Time to attend pax calls
117. Checking welfare of B/C or Y/C pax before landing

During Descent

Rows	SAT	U/SAT	REMARK
118. Clearing the cabin of any leftovers
119. Synchronized Cabin checks
120. Galley count and closing
121. Organizing dry stores and galley equipment’s
122. SOB checklist handover to SCCM
123. Galley sealing and cleanliness before landing
124. Emptying of ice containers during summer operation

During Taxiing

Rows	SAT	U/SAT	REMARK
125. Arrival ANN after engines noise reduces - if assigned
126. Vigilance of PAX movement
127. ANN holding on taxiway/long taxi if assigned
128. ANN transit/smoking ban/ others if assigned

Arrival at destinationDuring Taxiing

Rows	SAT	U/SAT	REMARK
129. Wishing farewell while disembarkation (thank you, good night)
130. Security checks / left behind article handling)
131. Equipment stowage (Re-stow of Infant Seat Belts etc)

On Ground Cleaning procedures

Rows	SAT	U/SAT	REMARK
132. Seat pockets / table trays checked
133. Seat belts crossed
134. Cabin floor cleaned
135. Lavatory Checks - restocked
136. Air outlets opened in Hot weather conditions
137. Headrest covers replaced when applicable
138. Targeted cleaning of debris by vacuum cleaner

Overall Assessment

Rows	SAT	U/SAT	REMARK
139. Reconciliation of sale on board devices and sale money
140. Co-operation & Co-ordination with crew
141. Compliance to company procedures
142. Cabin patrol checks - frequency and vigilance
143. Giving feedback to Seniors on customer complaints/general
144. Adaptability to service diversions
145. Liaison with all concerned during delays & disruptions
146. Teamwork
147. Openness to feedback
148. Conflict resolution skills
149. Negotiating skills
150. Customer care
151. Stress Tolerance
152. Time-management
153. Calmness while at work
154. Decision Making & Problem Solving
155. Attitude to De-briefing
156. Communication skills

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